Terms of Service

These policies govern your use of the RemsOS platform. Please read them carefully. RemsOS reserves the right to amend these policies at any time.

1. Privacy Policy

20 April 2026

Introduction

This Privacy Policy explains how RemsOS collects, stores, processes and protects personal data when users access the RemsOS platform, website, applications and related services. By using the Platform, users acknowledge and accept the practices described in this Privacy Policy.

Data We Collect

  • Account information
  • Company information
  • Contact details
  • Project information
  • Uploaded documents
  • RFIs and project communications
  • Payment and subscription data
  • Device and browser information
  • Usage analytics
  • Login records and audit logs
  • IP addresses
  • Support communications

Purpose of Processing

  • Operating the platform
  • Account authentication
  • Project collaboration
  • Subscription billing
  • Customer support
  • Security monitoring
  • Fraud prevention
  • AI-assisted platform functionality
  • Analytics and performance improvements
  • Legal compliance

Legal Basis

  • Contractual necessity
  • Legitimate interests
  • Legal obligations
  • User consent where applicable

Data Retention

  • For as long as accounts remain active
  • As required for legal obligations
  • For dispute resolution purposes
  • For audit and compliance purposes
  • For backup and recovery processes

Third-Party Providers

  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • Email providers
  • AI and automation providers
  • Customer support systems

International Transfers

Data may be processed or stored outside the UK where appropriate safeguards are implemented.

User Rights

  • Access to personal data
  • Correction of inaccurate data
  • Deletion requests
  • Restriction of processing
  • Data portability
  • Objection to processing

Security

RemsOS implements commercially reasonable security measures but cannot guarantee absolute security.

Contact

Privacy requests may be sent to: privacy@remsos.com

2. Cookie Policy

Introduction

RemsOS uses cookies and similar technologies to improve functionality, security and user experience.

Essential Cookies

  • Login authentication
  • Security sessions
  • Account functionality

Analytics Cookies

  • Usage statistics
  • Performance monitoring
  • Platform improvements

Functional Cookies

  • User preferences
  • Saved settings
  • Language preferences

Marketing Cookies

  • Advertising campaigns
  • Social media integrations
  • Conversion tracking

Managing Cookies

Users may control cookies through browser settings. Disabling certain cookies may affect platform functionality.

3. Data Processing Agreement (DPA)

Purpose

This Data Processing Agreement governs the processing of personal data by RemsOS on behalf of users.

Roles

  • User acts as Data Controller
  • RemsOS acts as Data Processor

Processing Activities

  • User account information
  • Construction project records
  • Uploaded documents
  • Contact details
  • Communication logs
  • Financial information

Security Measures

  • Encryption
  • Access controls
  • Backup systems
  • Authentication systems
  • Monitoring and audit logs

Subprocessors

RemsOS may engage third-party subprocessors including cloud providers and infrastructure providers.

Data Breach Notifications

RemsOS shall notify users of material data breaches within a commercially reasonable timeframe.

Deletion Requests

Upon termination, users may request deletion of personal data subject to legal retention obligations.

4. Acceptable Use Policy

Prohibited Conduct

Users may not:

  • Use the platform unlawfully
  • Upload malicious software
  • Attempt unauthorised access
  • Reverse engineer the platform
  • Scrape platform data
  • Use the platform for fraudulent invoicing
  • Upload infringing content
  • Harass other users
  • Circumvent platform security
  • Distribute spam

Enforcement

RemsOS reserves the right to:

  • Suspend accounts
  • Remove content
  • Restrict access
  • Report unlawful conduct
  • Preserve evidence for legal proceedings

5. Enterprise Client Terms

Enterprise Accounts

Enterprise subscriptions may include:

  • Multi-user access
  • Team permissions
  • Dedicated onboarding
  • Priority support
  • API integrations
  • Custom workflows

Account Ownership

The subscribing organisation shall own and administer enterprise accounts.

Employee Access

Enterprise clients remain responsible for:

  • Employee conduct
  • User permissions
  • Internal access controls
  • Project data management

Liability

Enterprise clients remain responsible for all project decisions, contractual matters and financial outcomes.

6. AI Usage & Automation Disclaimer

Informational Purposes Only

AI-generated outputs are provided for informational assistance only.

No Professional Advice

AI outputs do not constitute:

  • Legal advice
  • Engineering advice
  • Architectural advice
  • Quantity surveying advice
  • Financial advice
  • Professional certification

Verification Obligations

Users must independently verify:

  • Pricing
  • Quantities
  • Supplier information
  • Delivery times
  • Technical information
  • Construction compliance

AI Limitations

AI systems may:

  • Produce inaccurate outputs
  • Contain outdated information
  • Generate incomplete recommendations
  • Misinterpret user input

Liability Exclusion

RemsOS accepts no liability for losses arising from reliance upon AI-generated outputs.

7. Payment & Refund Policy

Subscription Billing

Subscriptions may be billed:

  • Monthly
  • Annually
  • Per-user
  • Per-enterprise agreement

Automatic Renewals

Subscriptions renew automatically unless cancelled before renewal.

Failed Payments

RemsOS may:

  • Retry failed payments
  • Suspend accounts
  • Restrict access
  • Terminate services

Refunds

Unless otherwise required by law:

  • Subscription fees are non-refundable
  • Partial periods are non-refundable
  • Setup fees are non-refundable

VAT

Applicable VAT may be added where required.

8. Subcontractor Collaboration Terms

Collaborative Access

Users may invite subcontractors, consultants, clients and stakeholders onto projects.

Responsibility

The primary account holder remains responsible for:

  • Access permissions
  • Shared documents
  • Project information
  • Uploaded records
  • User management

Shared Data

Collaborative users may access:

  • RFIs
  • Project records
  • Drawings
  • Variations
  • Invoices
  • Site records
  • Communications

Disputes

RemsOS shall not be responsible for disputes between project participants.

Removal of Access

Account administrators may revoke access at any time.

Final Notice

These policies are designed specifically for the RemsOS construction management SaaS platform. Users should obtain independent legal advice where appropriate. RemsOS reserves the right to amend these policies at any time.